Policies

General 

Deposits

  • Deposits are strictly non-refundable. Under no circumstances will the deposit be refunded, this includes but not limited to reasons like the cancellation of the event or illness.
  • The deposit will only be transferrable to a new date if the booking is being rescheduled at least one week prior to the original booking date. Otherwise, the deposit will be forfeited and a new deposit will need to be paid to secure the new booking date.
  • All deposits are paid via bank transfer. 

Cancellations/ Changes

  • All appointments that are cancelled with 48hrs notice or less will still incur the full appointment fee. This includes any appointments where the client has booked in the incorrect date on accident and with less than 48hrs notice.
  • Example scenario: A client books in for a birthday glam for 16/10 on accident but was suppose to book for 16/11 instead. The client realises their mistake 5 days before the 16/10. The client's original deposit for 16/10 will be forfeited and a new deposit for 16/11 must be paid to have that date secured. The client however, will not be charged the full appointment fee for 16/10 as there was more than 48hrs notice of the cancellation.

Lateness

  • There will be a $15 late fee for any client that is late to their appointment. No extra time will be supplemented. 
  • This late policy is also applicable to mobile bookings for any client who does not adhere to their schedule on time. 
  • Appointments will automatically be cancelled if no one arrives after 15 minutes and no correspondence has been made by the client. The full appointment fee however, will still be owed.

Sunday/ Public Holiday Fees

  • All mobile services and bookings occurring on a Sunday or Public Holiday will incur an additional 10% / 20% surcharge on the entire booking respectively.
  • All in-studio bookings occurring on a Sunday will cost an additional $20.
  • All in-studio bookings occurring on a Public Holiday will cost an additional $30.

Appointment Etiquette

  • All clients must arrive and have parked at least 5 minutes before their scheduled appointment time.
  • Clients must come to their makeup appointment with no makeup/ clean skin and exfoliated lips.
  • There is a zero tolerance policy for the usage of mobile devices during the appointment.
  • Clients paying the remaining balance owed via cash, must have the exact amount ready to be paid at the end of the appointment. Otherwise, immediate bank transfer is the only other option.

Hair Add-On

  • Clients must come to their appointment with freshly washed and fully dried hair that is ready for styling. If additional prep (e.g blow wave) is required, this will be an additional charge.
  • Clients must understand that Makeup By Monique only offers ‘Soft Curls’ as a hair service. This is simply a curl and brush out.
  • Clients wanting other hairstyles to be done, are recommended to find another hair stylist that offers those services.
  • It is the clients responsibility to notify Makeup By Monique of any hair conditions such as psoriasis etc.