Please read the policies below carefully before making a booking. 

General 

Deposits

  • Deposits are strictly non-refundable. Under no circumstances will the deposit be refunded, this includes but not limited to reasons like the cancellation of the event or illness.
  • The deposit will only be transferrable to a new date if the booking is being rescheduled at least one week prior to the original booking date (for Bridal Bookings, please refer to your Bridal Contract). Otherwise, the deposit will be forfeited and a new deposit will need to be paid to secure the new booking date.
  • All deposits are paid via bank transfer. 

Cancellations/ Changes

  • All appointments that are cancelled with 48hrs notice or less will still incur the full appointment fee. This includes any appointments where the client has booked in the incorrect date on accident and with less than 48hrs notice  (for Bridal Bookings, please refer to your Bridal Contract).
  • Example scenario: A client books in for a birthday glam for 16/10 on accident but was suppose to book for 16/11 instead. The client realises their mistake 5 days before the 16/10. The client's original deposit for 16/10 will be forfeited and a new deposit for 16/11 must be paid to have that date secured. The client however, will not be charged the full appointment fee for 16/10 as there was more than 48hrs notice of the cancellation.
  • For group bookings, if the number of people has been decreased with less than one month notice, the full quoted price will remain the same. 
  • Example scenario: A group booking of 6 for 14/10 has now been changed to a booking of 4 with only one week notice. The full quoted amount will still be owed. 

Lateness

  • There will be a $15 late fee for any client that is late to their appointment. No extra time will be supplemented. 
  • This late policy is also applicable to mobile bookings for any client who does not adhere to their schedule on time. 
  • Appointments will automatically be cancelled if no one arrives after 15 minutes and no correspondence has been made by the client. The full appointment fee however, will still be owed.

 

Mobile Appointments

  • All mobile appointments require a non-refundable 30% deposit via bank transfer to be secured.
  • All clients must strictly adhere to the time schedule set out by Makeup By Monique.
  • There will be a $15 late fee for any client who does not adhere to that schedule on time.
  • It is the client’s responsibility to make note of their appointment date & time. Client’s will still owe the full appointment fee if the wrong date was booked mistakenly by the client & less than 48hrs notice was given.
  • All mobile clients must provide Makeup By Monique an appropriate area to set up/ work in (a barstool & large clear table that is near a powerpoint is ideal).
  • Clients must let Makeup By Monique know if a high chair needs to be provided at least a day before the appointment.
  • Clients must have no makeup/ clean skin and exfoliated lips before Makeup By Monique arrives.
  • There is a zero tolerance policy for the usage of mobile devices during the appointment.
  • Clients paying the remaining balance owed via cash, must have the exact amount ready to be paid at the end of the appointment. Otherwise, immediate bank transfer is the only other option.

 

In Studio Appointments

  • All appointments require a non-refundable $20 or 30% deposit via bank transfer to be secured.
  • All clients must arrive and have parked at least 5 minutes before their scheduled appointment time.
  • There will be a $15 late fee for anyone who arrives late to the appointment.
  • Appointments will automatically be cancelled if no one arrives after 15 minutes and no correspondence has been made by the client. The full appointment fee however, will still be owed.
  • It is the client’s responsibility to make note of their appointment date & time. Client’s will still owe the full appointment fee if the wrong date was booked mistakenly by the client & less than 48hrs notice was given.
  • Clients must come to their makeup appointment with no makeup/ clean skin and exfoliated lips.
  • There is a zero tolerance policy for the usage of mobile devices during the appointment.
  • Clients paying the remaining balance owed via cash, must have the exact amount ready to be paid at the end of the appointment. Otherwise, immediate bank transfer is the only other option.

 

Hair Add-On

  • Clients must come to their appointment with freshly washed and fully dried hair that is ready for styling. If additional prep (e.g blow wave) is required, this will be an additional charge.
  • Clients must understand that Makeup By Monique only offers ‘Soft Curls’ as a hair service. This is simply a curl and brush out.
  • Clients wanting other hairstyles to be done, are recommended to find another hair stylist that offers those services.
  • It is the clients responsibility to notify Makeup By Monique of any hair conditions such as psoriasis etc.